Terms and Conditions

Effective Date: 24/06/2026

These Terms and Conditions of Use (“Terms”) govern your use of and access to the website located at www.painterbros.com (the “Site”). This Site is operated by Painter Bros Franchising, LLC (Painter Bros Franchising and its affiliates, referred to as “Painter Bros”, “we”, or “our”). You, as the user will be referred to as “you.” By accessing or using the Site, submitting a form, requesting an estimate, or otherwise interacting with the Site, you agree to be bound by these Terms.

IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS STATED IN THESE TERMS OF USE, PLEASE DO NOT USE THE SITE.

If you agree to these Terms on behalf of an entity or agency, or in connection with providing or receiving services on behalf of an entity or agency, you represent and warrant that you have the authority to bind that entity or agency to these Terms and agree that you are binding both you and that entity or agency to the Terms.

EACH TIME YOU ENTER THE SITE, YOU ARE ENTERING INTO A LEGAL AGREEMENT WITH THE UNDERSTANDING THAT BOTH YOUR ACCESS TO THE SITE AND YOUR USE OF THE SITE ARE GOVERNED BY THESE TERMS. YOUR USE OF THE SITE INDICATES YOUR FULL ACCEPTANCE OF AND AGREEMENT TO ABIDE BY THE TERMS IN ITS THEN-CURRENT FORM.

THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, OBLIGATIONS, AND REMEDIES. THESE INCLUDE A CLASS ACTION WAIVER AND A BINDING ARBITRATION PROVISION DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW. PLEASE REVIEW THESE TERMS CAREFULLY.

Table of Contents

Terms and Conditions of Use May Change
Use of the Site
Estimates, Quotes, and Service Requests
Communication Consent; Privacy of Your Information
Customer Account/Login Portal
Intellectual Property Rights; Confidentiality
Third Party Links & Services
Additional Usage Restrictions
Disclaimer of Warranty; Limitation of Liability
Indemnification
Dispute Resolution
Franchise Disclaimer
Contact Us
Miscellaneous

Terms and Conditions of Use May Change

We reserve the right to change the Site and these Terms at any time without notice to you. Changes are effective upon posting to the Site. You can view the most current version of the Terms by clicking on the “Terms of Use” hypertext link located at the bottom of the home page in this Site. Your use of this Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. These Terms supersede all previous notices or statements regarding the Site. We reserve the right to terminate or discontinue any aspect of the Site in our sole discretion and without any notice including, but not limited to, information or other materials, features and/or hours of availability and we will not be liable to you or any third party for doing so.

Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable federal, state, or local law;
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
- Interfere with or disrupt the operation of the Site or servers/networks used to make the Site available.
We may suspend, restrict, or terminate your Account, Portal access, or access to any portion of the Site at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in unlawful activity, compromised the security of the Site or Portal, attempted unauthorized access, or otherwise acted in a manner that may harm Painter Bros, its franchisees, customers, or other users. We may also terminate your Account at the conclusion of your project relationship with us.

Estimates, Quotes, and Service Requests

The Site is designed to provide access to requests for free estimates and quotes. These estimates and quotes may be for services performed by one of the independently owned and operated Painter Bros Franchising, LLC franchisees.
- The specific business entity providing services to you will be identified in your service agreement. Painter Bros Franchising, LLC does not directly perform painting or home services for customers. Except as expressly provided in a separate written agreement, Painter Bros Franchising, LLC is not responsible for the acts, omissions, workmanship, warranties, contracts, or obligations of independently owned franchisees.
- Availability of services, pricing, promotions, warranties, financing options, and service offerings may vary by independently owned and operated franchise location. Not all products or services described on the Site are available in all areas.

Submitting a request for a free estimate, quote, or consultation through the Site does not create a binding contract for services. A binding agreement for painting, maintenance, or other services is formed only upon execution of a separate written service agreement or work order between you and the applicable Painter Bros location or franchisee.
- Estimates provided through the Site are preliminary and subject to change following an in-person inspection.
- Electronic signatures, electronic acknowledgments, and electronically transmitted records shall have the same force and effect as original signatures and paper records to the fullest extent permitted by applicable law.

Communication Consent; Privacy of Your Information

By accessing the Site and submitting your contact and other personal information through the Site (including via any form), you consent to receive calls, text messages, and emails from Painter Bros and/or the relevant local franchisee regarding your inquiry, estimate, or service, including by automated means. Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing any services. You may opt out of marketing communications at any time using the unsubscribe/opt-out instructions provided, or by contacting us directly. For more information on how we handle your data see our full Privacy Policy (painterbros.com/privacy-policy). You agree to the use of your information in accordance with our Privacy Policy.
By using the Site, submitting information through the Site, or communicating with us electronically, you consent to receive communications from us electronically and agree that all notices, disclosures, agreements, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Customer Account/Login Portal

The Site provides access to a customer login portal (the “Portal”) hosted at https://fmflow.app or another designated domain, where you may view project status, invoices, payment information, photos, or other account-related details. Use of the Portal is subject to the following additional terms:
- Account Registration. You agree to provide true, accurate, current, and complete information when creating a Portal account (“Account”), and keep that information up to date if it changes during the term of your use of the Portal. You agree not to provide any false or misleading information about you, your business or d/b/a, location, skills, or licenses, and to correct any information that becomes false or misleading.
- Credential Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@painterbros.com or 2801 N. Thanksgiving Way, Ste 360, Lehi, Utah 84043 if you suspect unauthorized access to your account.
- Authorized Use. The Portal is intended solely for use by the customer of record (or their authorized representative) for the project(s) associated with their account. You may not share your credentials with, or attempt to access another customer's account information on behalf of, any third party without our written consent.
- Payment Information. If the Portal allows you to view invoices or submit payments, any payment processing is handled by our third-party payment processor, and your use of that functionality is also subject to that processor’s own terms and privacy policy. We do not store full payment card numbers on our systems.
- No Warranty on Portal Availability. We do not guarantee the Portal or your Account will be available at all times and may suspend access for maintenance, security, or other operational reasons.
- Third-Party Hosting. The Portal may be hosted or operated by a third-party platform provider on our behalf. Your data submitted through the Portal is handled in accordance with our Privacy Policy.

Intellectual Property Rights; Confidentiality

All of the content you see on this Site, including, but not limited to, page headers, images, illustrations, graphics, audio, video, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Painter Bros, one of its affiliates or by third parties who have licensed their materials to Painter Bros and is protected by copyright, trademark, and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit, create derivative works, or distribute any portion of the Site contents without our prior express written consent except for personal, non-commercial use in connection with evaluating our services. We provide the content of the Site for lawful purposes only.
- “Painter Bros” and associated logos are trademarks owed by Painter Bros IP, LLC, and licensed to Painter Bros Franchising, LLC. Other trademarks appearing on the Site (e.g., partner or supplier brands such as Sherwin-Williams) are the property of their respective owners and are used with permission or for identification purposes only.
By posting any content on the Site, including without limitation, photographs and graphics (“Content”) you represent and warrant to us that you own or have all necessary rights and licenses to use the Content and grant us the irrevocable, perpetual, non-exclusive, royalty free, transferrable, assignable, sublicensable, worldwide right and license to host, use, reproduce, post, edit, distribute, modify, run, copy, publicly perform, display, translate, and create derivative works of the Content (consistent with any specific permissions you may provide in relation to the Content), including on or in relation to the Site. You acknowledge that all Content you post or provide is treated as public and not private, proprietary, or confidential. To the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights you may have in any Content posted or provided by you.

To the extent you submit reviews, photographs, testimonials, feedback, or other materials to us through the Site, email, text message, social media, or otherwise disclosed, submitted or offered through the Site or to us (collectively “Comments”), you grant Painter Bros a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute such Comments for any lawful purpose without compensation to you. You are prohibited from using unlawful, obscene, profane, threatening, etc. language or content in any Comment. You agree that your Comments will not violate any rights of any third party, including copyright, trademark, privacy or other personal or property right(s). You are and will remain solely responsible for your Comments and its content.

We respect the intellectual property rights of others and ask that you do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, in accordance with the Digital Millennium Copyright Act (“DMCA”), please provide the following information to our agent: (a) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material you claim is infringing is located on the Site; (d) your address, telephone number and email address; (e) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (f) a statement made by you, under the penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or duly authorized to act on the copyright owner’s behalf. Our agent may be contacted as follows:
Painter Bros Franchising, LLC, Attn: DMCA Agent, info@painterbros.com or 2801 N. Thanksgiving Way, Ste 360, Lehi, Utah 84043.

Any non-public information regarding the Site's source code, security measures, proprietary systems, or technical architecture constitutes confidential information of Painter Bros. You agree not to disclose or misuse such information except as required by law.

Third-Party Links and Services

The Site may contain links to third-party websites or services (e.g., financing partners, our online store, payment processors, or the franchisee login portal) that are not owned or controlled by Painter Bros. We are not responsible for the content, privacy practices, or terms of any third-party sites. Accessing third-party links is at your own risk.

Additional Usage Restrictions

We grant you a personal, non-exclusive, temporary, and non-transferable license only to access the Site and to use the information and services contained here. No right, title or interest in any materials or content, whether downloaded or not, is transferred to you as a result of any use. Painter Bros reserves complete title and full intellectual property and other rights in any content on the Site, including without limitation materials copied from the Site. No joint venture, partnership, employment or agency relationship exists between Painter Bros and you as a result of these Terms or your use of the Site.

Any commercial use of the Site is strictly prohibited, except as expressly allowed herein or as otherwise provided by Painter Bros. If you make use of the Site, other than as provided herein, in doing so you may violate copyright, trademark and other laws of the United States, other countries, as well as applicable state laws and you may be subject to liability for such unauthorized use.

You may not use this Site or any of its content for any purpose that is unlawful or prohibited by these Terms or to solicit the performance of any illegal activity or other activity which infringes our rights or the rights of others.

We cannot and do not guarantee or warrant that files made available for downloading through this Site will be free of infection or viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties. By accessing this Site, you acknowledge and agree that it is your responsibility to implement sufficient safeguards and procedures to ensure that any files obtained through this Site are free from such contamination.

Disclaimer of Warranty; Limitation of Liability

While we work hard to provide the best products and services we can and to provide clear guidelines, Our products and services are provided “AS IS” “AS AVAILABLE” and we make no guarantees that they will always be safe, secure, or error-free, or that they will function without disruptions, delays or imperfections. To the maximum degree permitted by law, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THIS SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS SITE, ANY CONTENT FROM THIS SITE, EMAILS SENT OR GENERATED FROM THIS SITE, OR THE SERVER THAT MAKES THIS SITE AVAILABLE ARE FREE FROM VIRUSES, ERRORS, DEFECTS, DESIGN FLAWS, OMISSIONS OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ANY WARRANTIES RELATING TO ACTUAL PAINTING OR MAINTENANCE SERVICES PERFORMED ARE GOVERNED EXCLUSIVELY BY YOUR SEPARATE WRITTEN SERVICE AGREEMENT, NOT BY THESE TERMS.

In no event will Painter Bros, its corporate parent(s), or affiliates, nor any of its and their respective officers, directors, members, managers, employees, agents, representatives, successors, or assigns be liable, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, to you or any other person for any damages of any kind (including without limitation, any indirect, incidental, consequential, special, punitive, or exemplary damages, loss of data, income or profit, loss of or damage to property, and claims of third parties), arising out of or in connection with any use of, the inability to use, or the results of use of this Site.

We cannot predict when issue might arise with the Site or related services or products, including without limitation issues arising from third-party links or embedded platforms. ACCORDINGLY, THE LIABILITY OF PAINTER BROS AND ITS OFFICERS, EMPLOYEES, FRANCHISEES, AND AGENTS (“WE”) WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND IN NO EVENT ARE WE LIABLE TO YOU FOR LOST PROFITS OR REVENUES, LOST INFORMATION OR DATA, LOSS OF BUSINESS OPPORTUNITY, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR SPECIAL LOSSES, WHETHER BASED UPON A CLAIM FOR BREACH OF WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE CLAIM RELATING TO THIS AGREEMENT, THE RELEVANT SERVICES OR GOODS OR PERFORMANCE HEREUNDER. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF $100.00 OR THE AMOUNT YOU HAVE PAID US IN THE LAST 12 MONTHS REGARDLESS OF THE BASIS OR FORM OF CLAIM.

Certain state laws and jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. In no event will be liable or responsible for any errors or omissions in the content of this Site, including without limitation, errors in pricing or availability of services and products, or damages that may result from misrepresentation of age by a user of this Site.

Any Claim (defined below) which you have or may hereafter have which arises out of or relates to, directly or indirectly, this Agreement or our performance hereunder must be commenced within nine (9) months after the Claim accrues.

Indemnification

You agree to indemnify and hold harmless Painter Bros, its affiliates, franchisees, officers, employees, and agents from any Claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Site or violation of these Terms.

The foregoing indemnification obligations apply regardless of the legal theory asserted and survive termination of your use of the Site.

Dispute Resolution

The validity, enforcement, construction, rights and liabilities of the parties and the provisions of these Terms shall be governed and interpreted in accordance with the laws of the State of Utah without regard to conflict-of-law principles.

EXCEPT FOR CLAIMS SEEKING INJUNCTIVE RELIEF, INTELLECTUAL PROPERTY ENFORCEMENT, INTERPLEADER, INDEMNIFICATION OR CONTRIBUTION, ALL DISPUTES SHALL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. You and we agree that any dispute, demands, lawsuits, proceedings, controversy, or claim arising out of your use of this Site or its content based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (collectively “Claims” or “Claim”) shall be resolved through binding arbitration with a single arbitrator in Salt Lake City, Utah.

This agreement to arbitrate is intended to be broadly interpreted. The arbitrator will have the power and jurisdiction to decide such controversy or dispute solely in accordance with the express provisions of these Terms. The arbitrator’s decision and any award or relief granted will be final and binding, with certain exceptions under the Federal Arbitration Act, 9 U.S.C. §1, et seq., and judgment on the award may be entered in any court with jurisdiction.

A party who seeks arbitration must first send to the other a written Notice of Dispute describing the nature and basis of the Claim and setting forth the specific relief sought. Notice to Painter Bros must be sent by mail to the physical address below and made to the Attention of the Legal Department (2801 N. Thanksgiving Way, Ste 360, Lehi, Utah 84043). Notice to you will be sent to the email or physical address you have provided. Upon receipt of such notice, the other party will have sixty days in which it may satisfy the Claim by fully curing the Claim and/or providing all the relief requested in the notice, and/or entering into a settlement to resolve the Claim to the mutual satisfaction of the parties. After the expiration of the sixty-day cure period without a resolution or cure, you or we may commence an arbitration proceeding.

Any Claim or dispute will be referred to the American Arbitration Association (“AAA”) in accordance with its commercial arbitration and consumer-related disputes rules in effect. These rules and procedures are available by calling the AAA or visiting its website at adr.org. All arbitration hearings will be conducted exclusively in Salt Lake City, Utah and may, upon the consent of all parties and the arbitrator may be conducted by telephone. Each party is responsible for paying the fees and costs of its own counsel, experts, and witnesses. For Claims in excess of $5,000 the prevailing party will be awarded attorneys’ fees and costs, including reimbursement of the prevailing party’s arbitration fee.

To promote the efficient and cost-effective resolution of disputes, discovery shall be limited as follows: each party may submit in writing to the other party a maximum of 15 of any combination (none of which may have subparts) of the following: interrogatories, demands to produce documents, and requests for admission; each party is entitled to take the deposition of one individual of the other party. Additional discovery is only permitted upon mutual agreement by the parties or as may be permitted by the arbitrator upon a showing of substantial need and good cause.

To the fullest extent permitted by law, you hereby expressly waive all rights to trial by jury, or any class-wide, multi-plaintiff, or similar actions in any action or Claim, whether at law or in equity, brought by either party. Claims cannot be consolidated with any other arbitration or court proceeding involving us and any other party.

Franchise Disclaimer

Certain content on the Site relates to franchise opportunities. Nothing on the Site constitutes an offer to sell a franchise. Any such offer is made only through delivery of a Franchise Disclosure Document (FDD) in compliance with applicable federal and state franchise laws.

Contact Us

We are committed to making the Site accessible to all users. If you experience accessibility barriers while attempting to access any part of the Site, please contact us at the below, or see our Accessibility page (www.painterbros.com/accessibility).

To contact Painter Bros with any questions or concerns in connection with these Terms or the Site, you can email, call, or write to us at the following:

Attn: Web Manager

Email: info@painterbros.com

Phone: 844-509-2313

Physical Address: 2801 N. Thanksgiving Way, Ste 360, Lehi, Utah 84043

Miscellaneous

VOID WHERE PROHIBITED: although the information on this Site is accessible worldwide, not all products or services discussed on the Site are available to all persons or in all geographic locations or jurisdictions. Painter Bros and its advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction as they desire, and to limit the quantities of any products or services they provide, in their sole discretion.

The failure of Painter Bros to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. We may assign our rights and duties under these Terms to any party at any time without notice to you.

If any provision or term of these Terms is found to be invalid, void, or for any reason unenforceable, that provision(s) or term(s) shall be deemed severed from these Terms and the remaining Terms shall be deemed valid and enforceable and in full force and effect. Any rights not expressly granted herein are reserved.

The Terms, together with our Privacy Policy constitute the entire agreement between you and Painter Bros with respect to this Site. No modification of these Terms will be effective unless authorized by us.